Well I figured I would update you all on the customer service of Commodity Axis, who is the US importer of the Viaaqua heaters. Well from the time that I last replied to this post (Back in NOVEMBER), until the beginning of January, I kept calling and playing phone tag with a representative named Kevin from Commodity Axis. Finally after a bunch of BS, he told me to mail the heater out to them where they will most likely just send me a new one. I sent it out on Jan 5th and delivery conformation says it was delivered on the 12th. So I waited a couple weeks and nothing, so I called this Wednesday morning and left him yet again another voice mail asking for the status of my heater...I'm still waiting for my phone call back!
This whole experience has been nothing but ridiculously frustrating! Its a good thing that I didn't have a tank to keep warm!
So needless to say that even though the Titaniumtube heater was a decent one, I will NEVER EVER buy one again and this is solely because of the horrible customer service! I will let you all know when a solution is finally reached. I really didn't care about the bad heater or even the money, but it was their customer service that made it a point of principal that I want to see them honor their warranty!
So with that said, for my new 125 I bought 2 250 Watt Marineland Stealth Pro heaters and I love them! I miss having the remote thermostat but I don't mind the cleaner look in the tank, of not having the extra temperature sensor wire in the tank either. I really can't say that there is anything bad with these units and they keep my tank within 0.5 degree F, which I think is pretty consistent.
And in the words of Forest Gump, "Thats all I got to say about that."
